Effective date 01.04.2019
Nastavení ochrany osobních údajů
TruckScout24 is a platform for suppliers and interested parties of cars and their financing. In principle, you can visit our website without registering and actively providing us with personal data. In this case we only collect the following data:
- File name of the page or file or information you enter (for example, query parameters in the URL);
- File name of the page from which the current page or file was requested;
- Date and time of the request;
- Amount of data transferred;
- Access status (page transferred, page not found, etc.);
- Type and operating system of the web browser used;
- IP address of the client and, if applicable, its domain name or the name of the Internet service provider;
- Statistics on page views, traffic data and advertising data (each via cookies - see below under cookies).
1.1 Registration with TruckScout24
If you decide to actively trade on our marketplace, registration is required, during which we collect the following data from you:
- As a provider: e-mail address and password, first name, last name, street and house number, postcode and city, area code and telephone number
- As a commercial provider: Title, first and last name, address, e-mail address and telephone number, company name, VAT number, user name, mobile phone number (optional) Fax (optional). As well as contact person for contract questions, deviating billing address, deviating business address, if registered
- As requester: e-mail address and password, title, surname, first name, postcode, current vehicle ownership, customer type (private/commercial)
1.2 Data you enter at TruckScout24
Depending on which feature you use which function of the platform, we collect further data that you enter in our platform. You are not obliged to provide the information; without this data, however, you might not be able to use the relevant function. We inform you about data that we collect in connection with your use of the platform here.
- As a user of the Sell / Advertise function: Information about the type of vehicle offered (vehicle type, manufacturer, type, model, price, first registration, mileage, performance, vehicle condition, vehicle identification number (FIN), photos and comparable data), about the advertisement (duration).
- As a user of the functions car loan, car insurance, leasing and the other lead areas: User name and password (only if you register as a customer), title, first and last name, address and e-mail address; Data for loan calculation, financing requests or applications. These are transmitted to the financial service providers and stored temporarily for reporting purposes.
- As a user of contact forms: Title, first and last name, address, e-mail address and telephone number and other contact details.
- As a subscriber to newsletters and mailings: e-mail address and, if given by registration as a provider, first and last name for the salutation, further data such as postal code for playing local offers, as well as further personalisation based on consumer behaviour (e.g. search history, advertisement content); In order to be able to design our newsletter optimally according to your interests and wishes, the clicks on the links in the e-mail newsletter are registered and stored.
- As a participant of raffles in the context of online surveys: We record salutation, first and last name and e-mail address for the purpose of the raffle.
- As a participant of user tests, recruited via online surveys: We record salutation, first and last name and e-mail address for the purpose of contacting.
- As a user of online merchant registration: Title, first and last name, address, e-mail address and telephone number, company name, VAT number, user name, mobile phone number (optional), fax (optional). As well as contact person for contract questions, deviating billing address, deviating business address.
- As a user of the merchant exclusive offer: offer text, end date of the offer.
- As a user of the merchant e-mail administration: title, position, first name, last name, e-mail address, notification type.
- As a participant of online surveys as a dealer: The evaluation of our surveys is always pseudonymised. However, for quality assurance purposes or for special analyses of specific customer groups (e.g. the comparison of customers who have booked different products), a mapping of the answers from a survey to personal information such as contract data or product usage data is carried out in individual cases. Your data from the surveys will also be aggregated in these cases, i.e. only evaluated together with the answers of other participants from a customer group.
1.3 Data we collect from third parties
From time to time we collect data on merchants from public directories, such as mobile.de, pkw.de, Gelbe Seiten, ebaykleinanzeigen.de etc. These are exclusively freely accessible data, which are displayed on the respective page. These can be descriptions of the car model given on the third page (make, model, sales price), or information about the respective dealer, such as the company address and also contact data, such as the telephone number. We also use this data exclusively in accordance with the provisions of the current data protection ordinance.
We process your data mainly in order to make the offer and the associated services and functions available to you. In addition, some further processing takes place for further purposes, which we describe below together with the respective legal bases. Among other things, we use various methods on the platform for analyzing usage and for playing out online advertising (both also using cookies). In addition, we process data for the purposes of direct advertising by e-mail and for security and prosecution purposes.
2.1 Provision of the portal
We process your data in order to make the offer and the associated services and functions available to you. When using the contact form within the advertisements on our platform, the contact information entered by the interested parties is transmitted to the advertisers.
We store and process the vehicle data (vehicle type, manufacturer, type, model, price, first registration, mileage, performance, vehicle condition, VIN, for the purpose of statistical evaluations and their publication beyond the duration of the advertisement.
To ensure that as many interested parties as possible take note of your offers/advertisements, we sometimes also distribute advertisements via cooperating car exchanges/websites. This includes that we pass on your data to the cooperating car exchange/website as publicly displayed in the advertisement. We also send your advertisements by e-mail to interested parties who have subscribed to a search request and share your advertisements in social media (e.g. Facebook).
In some areas we enable you to evaluate the services found on our platform by partner and third-party companies as an orientation aid for other users. For this purpose, we will send you an e-mail asking you to submit such a review.
In addition, we process your data insofar as this is necessary for the execution and processing of contractual relationships entered into, for example for the sending of invoices or for making contact in the event of problems that arise.
These processes are carried out on the basis of legal regulations that allow us to process personal data to the extent necessary for the use of a service or the fulfilment of a contract (Art. 6 Paragraph 1 b) DSGVO), or because TruckScout24 has a predominant legitimate interest in making the use of the platform as easy and efficient as possible (Art. 6 Paragraph 1 f) DSGVO). In some cases we also obtain your consent to data processing (Art. 6 Par. 1 a) DSGVO).
2.2 Statistical evaluations and demand-oriented design (Cookies)
When using our offer, we create usage profiles using pseudonyms for the purposes of statistical evaluation and the demand-oriented design of the offer. These processes are carried out on the basis of legal regulations which allow personal data to be processed because TruckScout24 has a predominant legitimate interest in a needs-oriented design geared to usage habits and the statistical evaluation of our offer (Art. 6 Para. 1 f) DSGVO).
For this we use so-called cookies, i.e. alphanumeric identification characters which we transmit to your computer via your web browser. They allow our systems to temporarily distinguish your browser from others. On the one hand, we send you so-called persistent cookies, with the help of which we write down the application criteria entered by you in our car database and store them for our internal evaluations.
On the other hand, we use so-called session cookies, with the help of which you receive a session ID for the duration of a visit to our pages, which enables us to recognize you as a certain (anonymous) user. This allows us to create continuity for you during your visit and, for example, to avoid that you are repeatedly shown the same advertisements. The session cookie and your session ID will be deleted at the end of your visit to our site.
If you wish to prevent this procedure, you can do so by deactivating the cookie. The help function in the menu bar of most web browsers explains how to set your browser so that it no longer accepts cookies or only accepts cookies to a limited extent. There you will also learn how to configure your browser so that it informs you when a cookie is "offered" to your computer. Unfortunately, you can only fully use and experience the functionality of our website with an activated cookie acceptance.
We therefore recommend that you leave the cookie function of your browser switched on when you visit our pages. We also recommend that you always log out completely after you have finished using a computer that you share with others and whose browser is set so that the computer accepts cookies. If you do not accept cookies, it is unfortunately not possible for us to provide you with all services and functions of the platform.
For the above-mentioned purposes of statistical evaluation and the demand-oriented design of our offer, we use – unless you have objected – different procedures.
Our platform integrates the tracking service of ScorecardResearch, a service of Full Circle Studies, Inc. (11950 Democracy Drive Suite 600 Reston, VA 20190, USA; part of comeScore, Inc. market reserach group; "comScore"). For more information about comScore's privacy practices, please visit: https://www.comscore.com/ger/Ueber-Uns/Datenschutzerklaerung and https://www.scorecardresearch.com/privacy.aspx?newLanguage=3.
Opt-out is available here: https://www.scorecardresearch.com/preferences.aspx.
2.2.2 Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymisation on these websites, your IP address will previously be reduced by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. This data transmission is based on a corresponding EU-US Privacy Shield certification by Google, which can be viewed at the following address: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide the website operator with further services associated with website use and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.
You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Google Analytics is used on the basis of our legitimate interest in a demand-oriented design, statistical evaluation and efficient advertising of our website and the fact that your legitimate interests do not outweigh (Art. 6 Para. 1 letter f DSGVO).
We have integrated Google AdWords on this website. Google AdWords is an Internet advertising service of Google. Inc. (1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA; "Google") that allows advertisers to place ads in both Google's search engine results and the Google Advertising Network. Google AdWords allows an advertiser to pre-define certain keywords to display an ad in Google's search engine results only when the user uses the search engine to retrieve a keyword-relevant search result. On the Google Network, ads are distributed to thematically relevant websites using an automatic algorithm and using the previously defined keywords.
The purpose of Google AdWords is to advertise our website by displaying interest-relevant advertising on the websites of third parties and in the search engine results of the Google search engine and by displaying third-party advertising on our website.
If a person concerned reaches our website via a Google ad, a so-called conversion cookie is stored on the information technology system of the person concerned by Google. What cookies are has already been explained above. A conversion cookie loses its validity after thirty days and is not used to identify the person concerned. If the cookie has not yet expired, the conversion cookie is used to determine whether certain sub-pages, such as the shopping basket of an online shop system, have been called up on our website. The conversion cookie enables both us and Google to track whether a person who has accessed our website via an AdWords ad has generated revenue, i.e. has completed or cancelled a purchase of goods.
The data and information collected through the use of the conversion cookie is used by Google to generate visit statistics for our website. We use these visit statistics to determine the total number of users who have been referred to us via AdWords ads, i.e. to determine the success or failure of the respective AdWords ad and to optimize our AdWords ads for the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify the person concerned.
The conversion cookie is used to store personal information, such as the websites visited by the person concerned. Personal data, including the IP address of the Internet connection used by the person concerned, is therefore transferred to Google in the United States of America each time he or she visits our Internet pages. This personal data is stored by Google in the United States of America. Google may disclose personal data collected through the technical process to third parties.
The person concerned can prevent the setting of cookies by our website at any time, as already described above, by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a conversion cookie on the information technology system of the person concerned. In addition, a cookie already set by Google AdWords can be deleted at any time via the Internet browser or other software programs.
Furthermore, the person concerned has the possibility to object to interest-based advertising by Google. To do this, the person concerned must access the https://www.google.de/settings/ads link from each of the Internet browsers they use and make the required settings there.
All information on Google's data protection can be found here https://www.google.com/intl/de/policies/privacy/.
You can opt-out here https://adssettings.google.com/authenticated and here https://www.youronlinechoices.com/de/praferenzmanagement/.
2.3.2 Other advertising networks and services
We also use the services of the following advertising networks:
Bing Ads (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA; "Bing Ads")is a search engine advertising tool that displays ads on the search network (websites such as Bing, AOL, Yahoo, other websites owned and operated by Bing or Yahoo, and syndicated search partner sites) and on the content network (within Windows apps or on Windows devices in Bing Smart Search results). Bing Ads Tracking (UET - Universal Event Tracking) makes it possible to track and remarket the paid search. For more information on data protection at Bing Ads, please visit: https://privacy.microsoft.com/de-de/privacystatement.
You can find the option of opting out here: https://account.microsoft.com/privacy/ad-settings/signedout.
On our platform, Criteo GmbH (Gewürzmühlstr. 11, 80538 München; "Criteo") technology collects information about your user behavior for marketing purposes in purely anonymous form and sets cookies for this purpose. Criteo can analyze your user behavior and then display targeted product recommendations as a suitable advertising banner when you visit other websites. Under no circumstances can the anonymized data be used to identify you personally. The data collected by Criteo will only be used to improve the advertising offer.
Further information on data protection and the option of opting out can be found here: https://www.criteo.com/de/privacy/.
Custom Audience about pixel methods: A Facebook tracking pixel is integrated on our website. Additionally in our mobile applications for iOS and Android the "Facebook SDK" is included. With the help of this pixel and the SDKs, Facebook can track the user's usage behavior on the website. Your usage behavior can be used to create custom audiences in the Facebook Audience Manager website, which you classify according to your usage behavior. These formed website custom audiences can then be used in remarketing or lookalike campaigns. An example of this is that you visit the website to place a particular order but would cancel it. They would then fall into a "drop-out audience" and be addressed again in a Facebook remarketing campaign.
Audience Network: To support our online marketing activities, we also use the Audience Network of Facebook, Inc (1601 S. California Ave, Palo Alto, CA 94304, USA; "Facebook"). The Audience Network facilitates the placement of third-party advertising and/or Facebook ads or other commercial or sponsored content ("ads") on our platform as well as in our mobile applications, mobile websites and video players.
If you are a Facebook user, Facebook may use a pixel ID, the Facebook SDK and a Facebook cookie to associate your visit to our pages with your user account. As a Facebook member, you can also edit your account settings at https://www.facebook.com/ads/website_custom_audiences/ and use them to object to data collection via custom audiences across all devices.
You can opt-out here: https://www.facebook.com/policies/cookies/ and here: https://www.youronlinechoices.com/de/praferenzmanagement/.
Every time you access our website, which is equipped with a LinkedIn component (LinkedIn plug-in), this component causes the browser you are using to download a corresponding representation of the LinkedIn component. Further information on the LinkedIn plug-ins can be found at https://developer.linkedin.com/plugins. As part of this technical process, LinkedIn will know which specific subpage of our website you are visiting.
If you are registered with LinkedIn, every time you visit our website and for the entire duration of your stay on our website, LinkedIn recognizes which specific subpage of our website you are visiting. This information is collected by the LinkedIn component and assigned to your LinkedIn account by LinkedIn. By clicking a LinkedIn button integrated on our website, LinkedIn assigns this information to your personal LinkedIn user account and stores this personal data.
LinkedIn receives information via the LinkedIn component that you have visited our website whenever you are logged in to LinkedIn at the same time as you access our website, regardless of whether you click on the LinkedIn component or not. If you do not wish LinkedIn to receive such information, you can prevent the information from being transmitted by logging out of your LinkedIn account before visiting our website.
LinkedIn also uses partners such as Quantcast, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua and Lotame who can set cookies. Such cookies can be rejected at https://www.linkedin.com/legal/cookie-policy.
LinkedIn offers the possibility to unsubscribe e-mail messages, SMS messages and targeted ads as well as to manage ad settings at https://www.linkedin.com/psettings/guest-controls.
For the purposes of usage-based advertising, we use LinkedIn (1000 W Maude, Sunnyvale, CA 94085, US), a service provider for advertising and a professional social networking site. LinkedIn collects and stores information about your activities by setting a cookie to analyze your user behavior. We use the created usage profile to show you interest-oriented advertising when you browse on LinkedIn.
Opt-out option can be found here for members: https://www.linkedin.com/psettings/advertising.
Opt-out option can be found here for non-members: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
You can find the option of opting out here: https://www.linkedin.com/legal/cookie-policy.
Our platform uses technology from HubSpot Germany GmbH (Koppenstraße 93, 10243 Berlin, Germany, "Hubspot") to collect information about your user behavior for marketing purposes and to set cookies for this purpose. Hubspot may analyze your user behavior and then display targeted product recommendations as appropriate advertising banners when you visit other websites. Hubspot will use the information it collects only to improve its advertising offering. For more information about privacy, please visit https://legal.hubspot.com/privacy-policy. You may opt-out of this service by clicking here: https://legal.hubspot.com/privacy-policy.
We also use Hubspot as a service provider to process data to maintain customer relationships and relationships with prospective customers ("Customer Relationship Management (CRM)"). We may use it to transfer personal customer information (first name, last name, company name, phone number, e-mail address, customer number, contact history) to Hubspot Inc. (25 First Street, Cambridge, MA 02141 USA). Hubspot is certified under the EU-US Privacy Shield. Further information can be found here:: https://legal.hubspot.com/privacy-policy.
On our platform, the technology of Inspectlet Inc (Santa Clara, CA, USA, "Inspeclet") is used to collect information about your user behaviour for the purpose of optimising the platform in a purely anonymous form and to set cookies for this purpose. Under no circumstances can the anonymous data be used to identify you personally. The data collected by Inspeclet is only used to improve the website. Data collected by Inspectlet may be transferred to an Inspectlet server in the USA. In the event of such a transfer of data, we will ensure that Inspectlet guarantees a level of protection in accordance with the data protection regulations in the EU, in accordance with Art. 44 et seq. of the DSGVO; in all other respects, the transfer of data takes place on the basis of Art. 28 GDPR.
Further information on data protection can be found here: https://www.inspectlet.com/legal#privacy. You can find the option to opt out here: https: //www.inspectlet.com/optout
On our platform, the technology of Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA, "Microsoft") is used to collect information about your user behavior in a purely anonymous form for the purpose of platform optimization and cookies are set for this purpose. Under no circumstances can the anonymous data be used to identify you personally. The data collected by Microsoft is only used to improve the website. Data collected by Microsoft may be transferred to a Microsoft server in the USA. In the event of such a transfer of data, we will ensure that Microsoft provides a level of protection of your personal data that is adequate for data protection in the EU in accordance with Art. 44 et seq. GDPR; in all other respects the data transfer is based on Art. 28 GDPR. Further information on data protection can be found here: https://privacy.microsoft.com/privacystatement
This website uses the services of MailChimp to send newsletters. This service is provided by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service which organizes and analyzes the distribution of newsletters. If you provide data (e.g. your e-mail address) to subscribe to our newsletter, it will be stored on MailChimp servers in the USA.
MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the US to ensure compliance with European privacy standards in the United States.
We use MailChimp to analyze our newsletter campaigns. When you open an e-mail sent by MailChimp, a file included in the e-mail (called a web beacon) connects to MailChimp's servers in the United States. This allows us to determine if a newsletter message has been opened and which links you click on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to a specific recipient. It is used exclusively for the statistical analysis of our newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to your interests.
If you do not want your usage of the newsletter to be analyzed by MailChimp, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website.
Data processing is based on Art. 6 (1) (a) GDPR. You may revoke your consent at any time by unsubscribing to the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of MailChimp. Data we have stored for other purposes (e.g. e-mail addresses for the members area) remains unaffected.
We have entered into a data processing agreement with MailChimp, in which we require MailChimp to protect the data of our customers and not to disclose said data to third parties. This agreement may be viewed at the following link: https://mailchimp.com/legal/forms/data-processing-agreement/sample-agreement/ .
This website uses the services of Sparkpost for the distribution of newsletters. Provider is Sparkpost Message Systems, Inc. 9130 Guilford Road Columbia, MD 21046 USA. Sparkpost is a service that enables the organization and analysis of platform e-mails and newsletters. If you enter data for the purpose of using our platform (e.g. e-mail address), this data is stored on Sparkpost's servers in the EU. With the help of Sparkpost, we can analyze the e-mails we send. When you open an e-mail sent with Sparkpost, a file contained in the e-mail (so-called web-beacon) connects to the Sparkpost servers. This allows us to determine whether a message has been opened and which links have been clicked on, if any. Furthermore, technical information is collected (e.g. time of retrieval, IP address, browser type and operating system). This information is used exclusively for statistical analysis. The results of these analyses can be used to better adapt future e-mails to the interests of the recipients. If you do not wish to receive analyses from Sparkpost, you will have to unsubscribe. For this purpose, we provide a corresponding link in each message. Furthermore, you can also unsubscribe directly on the website. The data processing is based on your consent and/or the fulfilment of contractual claims (Art. 6 para. 1 lit. a/b GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation. For further details, please refer to Sparkpost's data protection regulations at: https://www.sparkpost.com/policies/privacy/
This website uses eBrief, an offer from PIN AG, Alt-Moabit 91, 10559 Berlin, Germany, to improve customer communication. The data (especially your address) is only exchanged between eBrief and Machineseeker.com in encrypted form. This is especially important for sending important documents such as invoices to our customers. Data processing is based on the fulfilment of contractual claims (Art. 6 para. 1 lit. a/b GDPR). For further details, please refer to the data protection regulations of eBrief at: https://www.ebrief.de/datenschutz
Our website accepts payments via PayPal. The provider of this service is PayPal (Europe) S.à.r.l & Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg.
If you select payment via PayPal, the payment data you provide will be supplied to PayPal based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) GDPR (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.
On our website we offer payment via Adyen among other things. The provider of this payment service is Adyen BV, Simon Carmiggelstraat 6 - 50, 1011 DJ Amsterdam, The Netherlands (hereinafter "Adyen").
If you choose payment via Adyen, the payment data you enter will be transmitted to Adyen.
The transmission of your data to Adyen is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the fulfilment of a contract). You have the possibility to revoke your consent to data processing at any time. Revocation does not affect the effectiveness of data processing operations carried out in the past.
2.4 Share Buttons
2.5 Direct advertising by e-mail
In order to provide you with the most comprehensive service possible, we also use your data to send you suitable additional information of our own or third parties in connection with all services, e.g. intended purchase, financing or leasing, as well as the sale or leasing, workshop services and the services of TruckScout24 GmbH.
Such processing is carried out on the basis of statutory regulations which allow personal data to be processed for direct advertising purposes, because TruckScout24 has a predominant legitimate interest in this and in exceptional cases unreasonable harassment cannot be assumed (Art. 6 para. 1 f) DSGVO).
If you do not wish to receive such e-mails, you can unsubscribe at any time, either on the main page of your personal area or by sending an e-mail to email@example.com.
If you have given us your consent, TruckScout24 will process your e-mail address for advertising in connection with cars, car purchase and sale, car financing and leasing, workshop services and products for prospective car buyers. On the basis of appropriate consent, TruckScout24 combines your registration data with the movement data on the websites and in the mobile apps of TruckScout24 (pages accessed, content clicked on etc.) and data from other services used on these websites/apps in order to gear e-mail advertising to your interests (Art. 6 Para. 1 a) DSGVO).
2.6 Security and protection against misuse
Ultimately, we use the data of all participants in order to effectively counter any abuse within the scope of our car marketplace in the interest of honest users and to protect our customers from damage in these cases.
These processes are carried out on the basis of legal regulations which allow us to process personal data for protection against misuse and for legal prosecution and because TruckScout24 has a predominant legitimate interest in processing to guarantee the functionality and security of the offer (Art. 6 Paragraph 1 f) DSGVO).
2.7 Customer Service
TruckScout24 Customer Service answers daily service requests from commercial dealer customers, private customers and interested parties. Personal data of customers are collected and processed. Personal data is collected by customers submitting it to us using a contact form provided on the website or by contacting us by e-mail, telephone or chat. We collect the given data for the purpose of a clear customer verification and for a fast processing of the customer inquiries. As we are constantly striving to improve our services for our customers, the data may be evaluated anonymously. All data will be used exclusively for the intended purpose and will not be passed on to third parties.
2.7.1 Contact form
The Contact form allows users to contact TruckScout24 customer service. We collect the information provided via the contact form in order to process customer requests quickly. For private customers, we collect the category selected in the form (car, express sale...), the subject of the inquiry, the request (free text), the first name, last name, e-mail address and optionally the telephone number of the customer. For dealer customers, the postcode is also charged as an option.
Personal data that customers and interested parties voluntarily provide to us when using electronic forms, such as contact forms, or by e-mail, are only collected, processed and used for the purpose for which they were provided to us.
In order to improve our services, the data may be evaluated anonymously.
2.7.2 Establishing contact by telephone
When contacting private customers by telephone via the service hotline, we will request the following information: title, first name/last name, e-mail address and further details regarding the contact. If a caller is a registered TruckScout24 customer, a summary of the request made on the phone is assigned to the TruckScout24 user account. This enables any further processing of the request by a specialist department that may be necessary. We store the following data for calling merchant customers: Title, first/last name, company name, customer number, e-mail address and other non-personal information in the context of the profile and advertisements.
It may happen that we also pass on your data to other recipients within the scope of the purposes mentioned in paragraph 2, as they are already named in detail there. As part of the provision of the offer and the functions and services associated with it, we pass on your data to suppliers and interested parties of cars and their financing, for example, if you make use of the respective service (for example, if you use the workshop portal, we pass on your data to the workshop selected by you).
In exceptional circumstances, we may also be required by law to disclose your personal data to third parties, for example as part of government prosecution measures. In the event of a complaint about misuse of the TruckScout24 marketplace, it is a prerequisite for passing on data to other users that there are well-founded and documented indications of misuse.
In addition, your personal data may be passed on within the Scout24 Group, to service companies (possibly also third countries), to government authorities and to persons affected by an infringement and possibly to other companies as part of a company transaction, as explained in detail below.
3.1 Passing on to service providers bound by instructions
In some cases, we use service companies bound by instructions for certain data processing activities. Without exception, these are service companies that are bound by instructions and process the data on our behalf and in accordance with our instructions.
Due to the above-mentioned transfers, the service providers bound by instructions may process the data in countries outside the EU ("third countries").
Every transfer of data to a third country takes place in compliance with the applicable data protection law. If the European Commission has not established an adequate level of protection for a third country, TruckScout24 provides appropriate guarantees to ensure adequate protection of your data. This can be done, for example, through the conclusion of data processing contracts which contain EU standard data protection clauses and which the European Commission believes offer appropriate guarantees (available at: https://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm).
3.2 Passing on to government agencies, injured parties and for legal proceedings
3.3 Transfer in the context of corporate transactions
As our business develops, the structure of our company may change as its legal form changes, subsidiaries, parts of companies or components are established, purchased or sold. In such transactions, customer information may be disclosed to the acquirer or legal successor together with the part of the business to be transferred. Whenever personal data is passed on to third parties to the extent described above, we ensure that this is done in accordance with this data protection information and the applicable data protection law.
Any disclosure of personal data will be made on the basis of legal regulations. Accordingly, this data processing is justified by the fact that (1) the processing is necessary for the fulfilment of the contract for the use of TruckScout24, or (2) TruckScout24 has a legitimate interest in passing on the data for administrative purposes or the processing is necessary for the fulfilment of a legal obligation to which TruckScout24 is subject.
We delete or make your personal data anonymous as soon as they are no longer required for the purposes for which we process them in accordance with the above paragraphs. The actual storage period depends on how you use our offer.
If you have not registered with us, we store your personal data for the duration of use of our offer plus a period of 14 days in which we keep backup copies after deletion, insofar as this data is not required for longer for criminal prosecution or to secure, assert or enforce legal claims.
If you have registered with us, we will store your personal data for the duration of your registration and delete it as soon as you delete your user account. We will keep backup copies of your data for a period of 14 days, until such backups are finally deleted.
In the event that you have given us your consent to the processing of your data (e.g. for the purpose of advertising use including the associated profiling), we will store your data until you revoke your consent.
If we have to store data for legal reasons, the further processing of the data concerned is restricted instead of being deleted.
As a data subject of the processing of personal data, you have a right to information about the data processed, a right to correction of your personal data, a right to deletion of your personal data, a right to restrict the processing of your personal data and a right to the transferability of your personal data. You also have the right to file a complaint with a supervisory authority.
In cases where data processing is based on Art. 6 para. 1 lit. e or lit. f DSGVO, or for the purpose of direct advertising, you have the right to object to the processing.
If you have given us your consent, you can revoke it at any time with effect for the future.
5.1 Right of objection
You have the right to object to the processing of your data at any time for reasons arising from your particular situation. We will stop the processing of your personal data after your objection has been raised, unless TruckScout24 can prove compelling reasons worthy of protection for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
Without prejudice to the above right of objection, you can also object to the collection and processing of information about the use of the e-mail newsletter at any time.
Please note that the sending of the newsletter will be terminated with an objection. Please send your objection to newsletters and mailings to: firstname.lastname@example.org.
You can also send your objection to newsletters and mailings to the postal address TruckScout24 GmbH, Kronprinzenstr. 9, 45128 Essen, or to the telephone number +49 89 444 56 1666.
5.2 Right of revocation
You can revoke your consent, which you have given us if necessary, at any time with effect for the future, without affecting the legality of the processing carried out on the basis of the consent until revocation. You can send your revocation to TruckScout24 GmbH, Kronprinzenstr. 9, 45128 Essen, or by e-mail to email@example.com.
5.3 Right to correct and complete data
You have the right to request us to correct any personal data concerning you immediately if it is inaccurate. Furthermore, you have the right to request us to complete your data within the scope of Art. 16 p. 2 DSGVO - also by means of an additional declaration - if these should be incomplete.
5.4 Right to cancellation ("Right to oblivion")
You have the right to request the deletion of your personal data under the conditions described in Art. 17 DSGVO. These conditions provide in particular for a right of cancellation if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed and in cases of unlawful processing, the existence of an objection or a revocation of consent, the existence of an obligation to delete under Union law or the law of the Member States, TruckScout24 or the collection of data in relation to information society services offered pursuant to Art. 8 para. 1 DSGVO.
5.5 Right to limitation of processing
You have the right to request us to restrict processing in accordance with Art. 18 DSGVO. This right exists in particular if the accuracy of the personal data between the user and TruckScout24 is disputed, for the duration which requires the verification of the accuracy and in the event that the user requires limited processing in the case of an existing right to deletion instead of deletion; furthermore in the event that the data are no longer required for the purposes pursued by TruckScout24 but the user needs them for asserting, exercising or defending legal claims and if the successful exercise of an objection between TruckScout24 and the user is still disputed.
5.6 Right to information and complaints
You have the right to request information from us at any time on the personal data processed by TruckScout24 concerning you within the scope of Art. 15 DSGVO.
They also have the right to complain to the competent supervisory authority.
5.7 Right to Data Transferability
If we process data that you have provided to us, you have the right to receive the personal data concerning you in a structured, current and machine-readable format or to transmit this data to another person responsible.
In order to facilitate business transactions between members of the TruckScout24 community, our service allows you to access certain contact information of other users (see section 3 above). By agreeing to our terms and conditions, you agree to use this personal data exclusively for the following purposes:
- Communication in connection with the content posted on TruckScout24, but not unsolicited advertising content,
- Other purposes for which the user concerned has given his express consent.
TruckScout24 and its members do not tolerate harassment by sending unsolicited advertising e-mails (spam). Therefore, you are not permitted to add a user's e-mail address to your e-mail distribution list or any other address list without the user's express consent.
Note: Do not use the TruckScout24 "Send page" service or other forwarding services to send unsolicited e-mails (spam).
The services offered by TruckScout24 may be changed from time to time, in particular to further improve the platform's services and functionalities. Such changes may also affect the use of your personal data. We therefore may change this privacy information from time to time. The current version is available on our website under the heading "Privacy". Please inform yourself regularly about the current status of the data protection information.